When you use 123av, we collect certain information — that is standard practice. But you have every right to know where that data goes, how it is used, and how it is kept safe. This page explains everything in plain language.
How your data flows at 123av — a simple overview
123av takes the privacy of every member seriously. When you use the 123av website or app, certain information is naturally generated — some you provide yourself, and some is collected automatically. This privacy policy provides complete transparency about the nature, use, and protection of that information.
By creating an account or using the 123av platform, you confirm that you have read and agreed to this privacy policy. We recommend reading it in full — it's about your own information, and you have every right to know.
This policy applies to all 123av services — the website, mobile app, live chat, email communications, and payment processing. It applies regardless of whether you access the platform from inside or outside Bangladesh.
One important note: 123av never sells your personal information. Your data is used solely for service delivery and security purposes.
123av collects two types of information — what you provide directly, and what is generated automatically. No unnecessary data is collected.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | During account creation and support |
| Payment Information | BKash/Nagad number and transaction amount | On Deposits & Withdrawals |
| Device Information | IP address, browser, operating system | Automatically on every connection |
| Usage Data | Games played, session duration, and betting history | Collected automatically when you use the platform |
For payments, your full card number and PIN are never stored on 123av's servers — only the transaction reference number and amount are kept.
123av uses the data it collects solely for specific purposes. Each purpose is clearly outlined below so you know exactly how your information is being used.
If you no longer wish to receive promotional emails or notifications, you can turn them off in your account settings. This will not affect your access to our services.
For many people, this is the biggest question of all — is my information being shared with others? The short answer: 123av never sells your data and never passes it to advertisers.
However, there are limited circumstances where sharing your information may be necessary:
Outside of the cases listed above, 123av does not share your personal information with any third party — and that is a written commitment.
123av uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser that save you from logging in every time and remember your preferences.
| Cookie Types | Purpose | Retention Period |
|---|---|---|
| Maintaining Login Sessions & Security Verification | Deleted at end of session | |
| Remembering language preference and theme settings | 30 days | |
| Which pages are visited most — useful for improving the platform | 90 days | |
| Detecting unauthorised logins and bots | 7 days |
You can disable cookies through your browser settings, though some features may not work properly as a result. Disabling essential cookies may cause issues with the login process.
123av believes every member should have full control over their own data. Below are your rights and how you can exercise them.
To request a copy of the data 123av holds about you, contact our support team. You'll receive it within 7 business days.
If your name or number is incorrect, you can update it through Account Settings or by contacting Support.
When you close your account, your data is permanently deleted after a set period — though certain records may be retained to meet legal obligations.
You may request a download of your transaction history or account information at any time.
You can turn off marketing notifications or emails at any time — with just one click.
123av does not retain any information longer than necessary. However, certain data must be kept for a specified period to meet legal obligations.
Once the designated retention period ends, data is completely deleted — including from backups.
123av protects your data on two levels — technical and organisational. A single lock is never enough, which is why multiple layers of security are in place.
You Can Help Too: Use a strong password, avoid logging in on public Wi-Fi, and never share your password with anyone. Security is a responsibility shared by both sides.
As technology and regulations evolve, this privacy policy may need to be updated from time to time. Whenever significant changes are made, 123av notifies members in advance via app notification or email.
For minor updates, only the "Last Updated" date at the top of this page will change. Checking this page regularly will keep you informed of the latest policy.
For any privacy-related questions or complaints, please contact us directly: support@123av-bd.com — our data protection team will respond within seven days.
Protection at Every Level
Every message from your phone to 123av's servers is protected with SSL 256-bit encryption — the same level of security used by banks.
123av's internal policy strictly prohibits the sale of data or sharing it with advertisers. This is part of a written agreement and company policy.
123av staff can only access specific data required for their role. No single employee has access to the entire database.
An independent cybersecurity firm audits 123av's systems every quarter to identify and resolve vulnerabilities.
You can exercise your rights to view, correct, or delete your data at any time. Our support team is always ready to help.
This privacy policy is written entirely in Bangla. No legal or technical terms are used without a plain-language explanation.
What Members Want to Know
If you have any questions about how your data is being used, you can email our data protection team directly. We will respond within seven business days.
support@123av-bd.com